Sending Text Messages (SMS) in the United States #

  • Starting from this version, you will be able to send text messages (SMS) to customers with phone numbers belonging to the United States. To use this new functionality, you need to use the “SMS” component within the “SMS – USA” tab.
  • This new tab within the component will only be displayed if the operation has an SMS connector configured for the United States.
  • In the configuration window of this component, you will have the following options:
    • SMS Conector: You must select a connector configured for use within the United States. You should create this connector with the help of the support team.
    • Country + phone: Country code plus the phone number.
    • Message: Write the message to send. You can include variables.
    • Link Shortcut File: Here you can paste a link to a file you want to send in the text message.
  • Note: This new tab is available for “Voice (IVR)”, “ChatBot”, “Interactions”, and “CRM + Webhook + Cron + AutoQAi + Mr Wizard” routing points.

 

 

New API for the Status Report of Records in WhatsApp Campaigns #

  • With this API, you will be able to obtain the report of the status of each record added to your WhatsApp campaign.
  • Perform detailed monitoring of WhatsApp campaigns.
  • To access the official API documentation, click here.

 

 

New API for Turbo Dial Report Grouped by Machine Code #

  • With this API, you can obtain the report of each machine code detected by the Turbo Dial service in campaigns.
  • It precisely analyzes the efficiency and performance of Turbo Dial.
  • To access the official API documentation, click here.

 

 

New API for Cobrowsing Report #

  • This report allows you to view the details of each session conducted using the cobrowsing tool by the agents in the operation.
  • Get detailed information about each agent who has conducted a session using the cobrowsing tool.
  • To access the official API documentation, click here.

 

 

New API for Obtaining the Report of Clients Released under Law 2300 #

  • This report allows you to query clients who have been released under consumer protection law Law 2300.
  • Get detailed information about each client who has been released under consumer protection law Law 2300.
  • To access the official API documentation, click here.

 

 

TABLE OF CONTENTS

 

 

 

 

 

 

Sending Text Messages (SMS) in the United States #

  • Starting from this version, you will be able to send text messages (SMS) to customers with phone numbers belonging to the United States. To use this new functionality, you need to use the “SMS” component within the “SMS – USA” tab.
  • This new tab within the component will only be displayed if the operation has an SMS connector configured for the United States.
  • In the configuration window of this component, you will have the following options:
    • SMS Conector: You must select a connector configured for use within the United States. You should create this connector with the help of the support team.
    • Country + phone: Country code plus the phone number.
    • Message: Write the message to send. You can include variables.
    • Link Shortcut File: Here you can paste a link to a file you want to send in the text message.
  • Note: This new tab is available for “Voice (IVR)”, “ChatBot”, “Interactions”, and “CRM + Webhook + Cron + AutoQAi + Mr Wizard” routing points.

 

 

New API for the Status Report of Records in WhatsApp Campaigns #

  • With this API, you will be able to obtain the report of the status of each record added to your WhatsApp campaign.
  • Perform detailed monitoring of WhatsApp campaigns.
  • To access the official API documentation, click here.

 

 

New API for Turbo Dial Report Grouped by Machine Code #

  • With this API, you can obtain the report of each machine code detected by the Turbo Dial service in campaigns.
  • It precisely analyzes the efficiency and performance of Turbo Dial.
  • To access the official API documentation, click here.

 

 

New API for Cobrowsing Report #

  • This report allows you to view the details of each session conducted using the cobrowsing tool by the agents in the operation.
  • Get detailed information about each agent who has conducted a session using the cobrowsing tool.
  • To access the official API documentation, click here.

 

 

New API for Obtaining the Report of Clients Released under Law 2300 #

  • This report allows you to query clients who have been released under consumer protection law Law 2300.
  • Get detailed information about each client who has been released under consumer protection law Law 2300.
  • To access the official API documentation, click here.

 

 

TABLA DE CONTENIDO
TABLA DE CONTENIDO

 

 

 

 

 

 

Sending Text Messages (SMS) in the United States #

  • Starting from this version, you will be able to send text messages (SMS) to customers with phone numbers belonging to the United States. To use this new functionality, you need to use the “SMS” component within the “SMS – USA” tab.
  • This new tab within the component will only be displayed if the operation has an SMS connector configured for the United States.
  • In the configuration window of this component, you will have the following options:
    • SMS Conector: You must select a connector configured for use within the United States. You should create this connector with the help of the support team.
    • Country + phone: Country code plus the phone number.
    • Message: Write the message to send. You can include variables.
    • Link Shortcut File: Here you can paste a link to a file you want to send in the text message.
  • Note: This new tab is available for “Voice (IVR)”, “ChatBot”, “Interactions”, and “CRM + Webhook + Cron + AutoQAi + Mr Wizard” routing points.

 

 

New API for the Status Report of Records in WhatsApp Campaigns #

  • With this API, you will be able to obtain the report of the status of each record added to your WhatsApp campaign.
  • Perform detailed monitoring of WhatsApp campaigns.
  • To access the official API documentation, click here.

 

 

New API for Turbo Dial Report Grouped by Machine Code #

  • With this API, you can obtain the report of each machine code detected by the Turbo Dial service in campaigns.
  • It precisely analyzes the efficiency and performance of Turbo Dial.
  • To access the official API documentation, click here.

 

 

New API for Cobrowsing Report #

  • This report allows you to view the details of each session conducted using the cobrowsing tool by the agents in the operation.
  • Get detailed information about each agent who has conducted a session using the cobrowsing tool.
  • To access the official API documentation, click here.

 

 

New API for Obtaining the Report of Clients Released under Law 2300 #

  • This report allows you to query clients who have been released under consumer protection law Law 2300.
  • Get detailed information about each client who has been released under consumer protection law Law 2300.
  • To access the official API documentation, click here.