This component serves to collect statistical information about an agent with the purpose of, for example, making a decision and taking the customer down one path or another (depending on the data obtained), or even passing the statistical data to an agent using the “Attach” component.
It is located within the group of components called “Statistics” and is available in all types of routing (Voice, Interaction, Chat, and CRM + Webhook).
- Write the variable where you want to save the obtained data.
- Select the statistic you want to obtain from the agent. The options are: agent_calls_day: Agent calls per day.
agent_chats_day: Agent chats per day.
agent_interactions_status: Agent interactions in the day.
agent_status: Agent status.
- Select the agent from whom you want to obtain the statistical data.
- Click on “Save agent statistics” to apply the changes.