This component allows adding an option where the agent must ask a question to the client and select one of the possible added responses.
It is located within the group of components called “Basics” and is only available for Agent Scripting.
- Write the question.
- You can add a response in the form of audio or text (Answer). You can add multiple possible responses that the customer could give.
- In the “Value” table, add each possible response that the customer could provide.
- Click to save the changes.