Change in the web chat configuration of Wolkvox Manager for chat closure. #

  • Previously, to set the inactivity time after which a chat would be closed, it could be configured from wolkvox Manager Settings > Omni Channel > WEB Chat > Configuration.
  • From now on, any chat that exceeds 23 hours since it started will be closed.
  • Therefore, the section of the WEB Chat service configuration for omnichannel has been removed to establish the elapsed minutes before ending the chat.

 

TABLE OF CONTENTS

 

Change in the web chat configuration of Wolkvox Manager for chat closure. #

  • Previously, to set the inactivity time after which a chat would be closed, it could be configured from wolkvox Manager Settings > Omni Channel > WEB Chat > Configuration.
  • From now on, any chat that exceeds 23 hours since it started will be closed.
  • Therefore, the section of the WEB Chat service configuration for omnichannel has been removed to establish the elapsed minutes before ending the chat.

 

TABLA DE CONTENIDO
TABLA DE CONTENIDO

 

Change in the web chat configuration of Wolkvox Manager for chat closure. #

  • Previously, to set the inactivity time after which a chat would be closed, it could be configured from wolkvox Manager Settings > Omni Channel > WEB Chat > Configuration.
  • From now on, any chat that exceeds 23 hours since it started will be closed.
  • Therefore, the section of the WEB Chat service configuration for omnichannel has been removed to establish the elapsed minutes before ending the chat.