This component allows you to design and schedule tasks for your speech and text analytics solutions. These tasks will be executed once call or chat interactions end. The artificial intelligence of the component will perform the assigned tasks through simple and clear requests.
It is located within the group of components called “Cognitives” and is available only for CRM + Webhook type routing points.
- Select the language in which you want the system to perform the analysis.
- Write the question about the information you want to obtain. You can give specific instructions to the component, for example, how you want the information to be delivered.
- In the “NLP Response Variable” field, the predefined variable where the final result is stored is listed.
- Click on “Save VOC Analytics” to apply the changes.