This component is used to transfer the call to an extension within the same operation or to a mobile phone number.
It is located in the component group called “Basics” and is available only for the “Voice” routing type.
- You can enter an extension number that exists in your operation or a mobile phone number. The client will be transferred to that extension or phone number.
- Apply the changes made.
It can be used in cases where it is necessary to transfer to the agent’s personal phone number, for example, if a visit is required