This component allows searching by ANI (Customer’s Phone Number) in the campaigns loaded in the wolkvox Manager configuration. If the ANI is found in any campaign, it will return the information of that ANI in the variables, and you can use the values found.
It is located within the group of components called “Predictive” and is available for all types of routing (Voice, Interaction, Chat, and CRM + Webhook).
Note: ANI stands for Automatic Number Identification. In a software for contact and call centers, ANI is a feature that identifies and displays the phone number of the incoming caller. It is also known as Caller ID or Calling Line Identification (CLI). When a call comes into the contact center, the ANI feature captures the phone number of the caller and displays it on the agent’s screen, allowing them to see who is calling before answering the call. This information helps the agents to provide personalized and efficient customer service, as they can quickly access customer information and history associated with the caller’s phone number. ANI is a valuable tool for call routing, call handling, and overall customer relationship management.
If you enter the configuration of the component, you will have the ability to see each variable associated with the data of each customer in a predictive campaign.
Modifying the names of the variables is not allowed.