This component allows you to search in the campaigns loaded in the wolkvox Manager configuration. The search is done by an ID (customer identification), and when the ID is found in any campaign, it will return the information associated with that ID in the variables, and you can use the values found.

It is located within the group of components called “Predictive” and is available for all types of routing (Voice, Interaction, Chat, and CRM + Webhook).

 

 

 

This component allows you to search in the campaigns loaded in the wolkvox Manager configuration. The search is done by an ID (customer identification), and when the ID is found in any campaign, it will return the information associated with that ID in the variables, and you can use the values found.

It is located within the group of components called “Predictive” and is available for all types of routing (Voice, Interaction, Chat, and CRM + Webhook).

 

 

 

This component allows you to search in the campaigns loaded in the wolkvox Manager configuration. The search is done by an ID (customer identification), and when the ID is found in any campaign, it will return the information associated with that ID in the variables, and you can use the values found.

It is located within the group of components called “Predictive” and is available for all types of routing (Voice, Interaction, Chat, and CRM + Webhook).