This component allows you to record the agent’s screen, video call, and audio of the call. It combines all three sources into a single video.
It is located in the component group called “Basics” and is available for the “Voice” routing type.
Note: This component should be placed before transferring to an agent.
Note: The use of this component incurs additional cost.

 

This component allows you to record the agent’s screen, video call, and audio of the call. It combines all three sources into a single video.
It is located in the component group called “Basics” and is available for the “Voice” routing type.
Note: This component should be placed before transferring to an agent.
Note: The use of this component incurs additional cost.

 

This component allows you to record the agent’s screen, video call, and audio of the call. It combines all three sources into a single video.
It is located in the component group called “Basics” and is available for the “Voice” routing type.
Note: This component should be placed before transferring to an agent.
Note: The use of this component incurs additional cost.