This component allows you to record the option selected by the customer as a log. For example, it can be used to identify the most frequently chosen menu option. The log of this component can be found in option 1 of the “Diagram Reports” report types, which is called “IVR Call Details”.
It is located in the component group called “Basics” and is only available for the “Voice” routing type.
- Parameterize the variable where the selected option chosen by the customer will be saved.
- Save the changes.