This component allows capturing the customer’s voice, analyzing it, and saving the result in a variable. It enables capturing information in multiple languages and according to the region.
It is located in the group of components called “Cognitive” and is available in voice type routing.

 

Configuration #

  1. Enter the number of seconds the system should capture the customer’s voice to be analyzed. Calculate this time carefully based on the question you are going to ask.
  2. Select the language that the system should consider when analyzing the voice.
  3. Write the name of the variable to save the result.
  4. Activate or deactivate the “beep” sound at the beginning and end of the voice capture.
  5. Apply the changes by clicking the “Save ASR Configuration” button.

TABLE OF CONTENTS

This component allows capturing the customer’s voice, analyzing it, and saving the result in a variable. It enables capturing information in multiple languages and according to the region.
It is located in the group of components called “Cognitive” and is available in voice type routing.

 

Configuration #

  1. Enter the number of seconds the system should capture the customer’s voice to be analyzed. Calculate this time carefully based on the question you are going to ask.
  2. Select the language that the system should consider when analyzing the voice.
  3. Write the name of the variable to save the result.
  4. Activate or deactivate the “beep” sound at the beginning and end of the voice capture.
  5. Apply the changes by clicking the “Save ASR Configuration” button.

TABLA DE CONTENIDO
TABLA DE CONTENIDO

This component allows capturing the customer’s voice, analyzing it, and saving the result in a variable. It enables capturing information in multiple languages and according to the region.
It is located in the group of components called “Cognitive” and is available in voice type routing.

 

Configuration #

  1. Enter the number of seconds the system should capture the customer’s voice to be analyzed. Calculate this time carefully based on the question you are going to ask.
  2. Select the language that the system should consider when analyzing the voice.
  3. Write the name of the variable to save the result.
  4. Activate or deactivate the “beep” sound at the beginning and end of the voice capture.
  5. Apply the changes by clicking the “Save ASR Configuration” button.