This component allows you to record the call in stereo format, which means separating the voices of the participants in the conversation.
The agent’s voice will be heard on one audio channel, while the customer’s voice will be heard on the other channel.
It is located in the component group called “Basics” and is only available for the “Voice” routing type.
Note: This component should be placed before transferring to an agent.
Note: The use of this component incurs additional cost.