This component is used to record the customer’s voice. The audio is encoded in base64 and stored in a variable. To play the recorded audio, the “Play audio” component should be used.
It is located in the “Basics” component group and is available only for the “Voice” routing type.
- Enter the duration of the audio recording.
- Enter the variable where the audio will be stored.
- Enable or disable the “beep” sound to play or not play at the start and end of the recording.
- Apply the configured settings.