New Option for the “ASR” Component in wolkvox Studio #

  • Now you can have the “Mask Text in Log” option in the configuration window of the “ASR” component.
  • This component is used to capture customer voice, analyze it, and save the result in a variable. It supports capturing information in multiple languages and according to region.
  • Remember that this component is available in “voice” type routing points and is within the component group called “Cognitive”.
  • With this new option, you can hide the recognized information in the component to protect customer data. To do this, you must check the “Mask Text in Log” box.
  • Thanks to this new feature, you can protect sensitive or private customer data.

 

 

TABLE OF CONTENTS

 

 

 

New Option for the “ASR” Component in wolkvox Studio #

  • Now you can have the “Mask Text in Log” option in the configuration window of the “ASR” component.
  • This component is used to capture customer voice, analyze it, and save the result in a variable. It supports capturing information in multiple languages and according to region.
  • Remember that this component is available in “voice” type routing points and is within the component group called “Cognitive”.
  • With this new option, you can hide the recognized information in the component to protect customer data. To do this, you must check the “Mask Text in Log” box.
  • Thanks to this new feature, you can protect sensitive or private customer data.

 

 

TABLA DE CONTENIDO
TABLA DE CONTENIDO

 

 

 

New Option for the “ASR” Component in wolkvox Studio #

  • Now you can have the “Mask Text in Log” option in the configuration window of the “ASR” component.
  • This component is used to capture customer voice, analyze it, and save the result in a variable. It supports capturing information in multiple languages and according to region.
  • Remember that this component is available in “voice” type routing points and is within the component group called “Cognitive”.
  • With this new option, you can hide the recognized information in the component to protect customer data. To do this, you must check the “Mask Text in Log” box.
  • Thanks to this new feature, you can protect sensitive or private customer data.