New API for contact center and PBX license configuration #

  • Through this new API, you can increase or decrease the number of licenses for contact center agents and PBX users.
  • Thanks to this enhancement, you can easily optimize resources and quickly adjust the number of licenses as needed in real-time.
  • To access the official API documentation, click here.
  • Note: If the number of licenses is reduced using this API and there are users or agents currently utilizing those licenses, they will be blocked in the next action they perform after consuming the API. It is recommended to ensure that there are no active users before reducing the number of licenses or take necessary measures to prevent service interruptions.

 

 

New action logged in the Audit Log #

  • Starting from this version, login lockouts experienced by wolkvox Manager users will be recorded in the Audit Log of the same application.
  • Remember that login lockouts occur when a user enters an incorrect password five times.
  • This provides greater visibility into critical security events, enabling quick identification and addressing of potential unauthorized access attempts or suspicious activities.

 

 

New option for agent monitoring #

  • A new option called “Logout Timeout (min)” has been implemented, which allows setting a time limit in minutes for the system to detect zero activity in the wolkvox Agent application, thus preventing the agent from remaining in “Ready” status when not actively engaged. In other words, after the system detects no events occurring in the agent’s application for the specified time period, it will recognize that the agent is not actively using the wolkvox Agent application.
  • With this new functionality, you gain a monitoring tool for agent activity, ensuring greater integrity in tracking the actual availability of agents to promote more transparent work practices.
  • To access this option, follow the path: Settings > Agentbox > Logout Timeout (min)

 

 

New option in the response of API “2. Calls in the last 10 minutes” #

  • This API allows querying all calls received or made in the operation in the last 10 minutes, relating the call type, outcome, date, and client ID.
  • Starting from this new version, inbound calls can be identified in the “type_interaction” field.
  • Thanks to this enhancement, a more comprehensive and detailed view of recent interactions in the operation is obtained.
  • To access the official API documentation, click here.

 

 

New option in the API response “7. Service Information” #

  • This API allows for a basic report on the services and licenses used in the operation.
  • Starting from this new version, you can identify the status of the integration with the RSYNC service. Specifically, it is linked to the “Enable copy audios via rsync” checkbox. You can identify if it is enabled (“yes”) or disabled (“no”).
  • Remember that RSYNC is a service that allows linking wolkvox Manager with a NAS (Network Attached Storage) or local storage server. This is done in order to create backups of your audio files in such services.
  • Click here to go to the official API documentation.

 

 

TABLE OF CONTENTS

     

 
 

New API for contact center and PBX license configuration #

  • Through this new API, you can increase or decrease the number of licenses for contact center agents and PBX users.
  • Thanks to this enhancement, you can easily optimize resources and quickly adjust the number of licenses as needed in real-time.
  • To access the official API documentation, click here.
  • Note: If the number of licenses is reduced using this API and there are users or agents currently utilizing those licenses, they will be blocked in the next action they perform after consuming the API. It is recommended to ensure that there are no active users before reducing the number of licenses or take necessary measures to prevent service interruptions.

 

 

New action logged in the Audit Log #

  • Starting from this version, login lockouts experienced by wolkvox Manager users will be recorded in the Audit Log of the same application.
  • Remember that login lockouts occur when a user enters an incorrect password five times.
  • This provides greater visibility into critical security events, enabling quick identification and addressing of potential unauthorized access attempts or suspicious activities.

 

 

New option for agent monitoring #

  • A new option called “Logout Timeout (min)” has been implemented, which allows setting a time limit in minutes for the system to detect zero activity in the wolkvox Agent application, thus preventing the agent from remaining in “Ready” status when not actively engaged. In other words, after the system detects no events occurring in the agent’s application for the specified time period, it will recognize that the agent is not actively using the wolkvox Agent application.
  • With this new functionality, you gain a monitoring tool for agent activity, ensuring greater integrity in tracking the actual availability of agents to promote more transparent work practices.
  • To access this option, follow the path: Settings > Agentbox > Logout Timeout (min)

 

 

New option in the response of API “2. Calls in the last 10 minutes” #

  • This API allows querying all calls received or made in the operation in the last 10 minutes, relating the call type, outcome, date, and client ID.
  • Starting from this new version, inbound calls can be identified in the “type_interaction” field.
  • Thanks to this enhancement, a more comprehensive and detailed view of recent interactions in the operation is obtained.
  • To access the official API documentation, click here.

 

 

New option in the API response “7. Service Information” #

  • This API allows for a basic report on the services and licenses used in the operation.
  • Starting from this new version, you can identify the status of the integration with the RSYNC service. Specifically, it is linked to the “Enable copy audios via rsync” checkbox. You can identify if it is enabled (“yes”) or disabled (“no”).
  • Remember that RSYNC is a service that allows linking wolkvox Manager with a NAS (Network Attached Storage) or local storage server. This is done in order to create backups of your audio files in such services.
  • Click here to go to the official API documentation.

 

 

TABLA DE CONTENIDO
TABLA DE CONTENIDO

     

 
 

New API for contact center and PBX license configuration #

  • Through this new API, you can increase or decrease the number of licenses for contact center agents and PBX users.
  • Thanks to this enhancement, you can easily optimize resources and quickly adjust the number of licenses as needed in real-time.
  • To access the official API documentation, click here.
  • Note: If the number of licenses is reduced using this API and there are users or agents currently utilizing those licenses, they will be blocked in the next action they perform after consuming the API. It is recommended to ensure that there are no active users before reducing the number of licenses or take necessary measures to prevent service interruptions.

 

 

New action logged in the Audit Log #

  • Starting from this version, login lockouts experienced by wolkvox Manager users will be recorded in the Audit Log of the same application.
  • Remember that login lockouts occur when a user enters an incorrect password five times.
  • This provides greater visibility into critical security events, enabling quick identification and addressing of potential unauthorized access attempts or suspicious activities.

 

 

New option for agent monitoring #

  • A new option called “Logout Timeout (min)” has been implemented, which allows setting a time limit in minutes for the system to detect zero activity in the wolkvox Agent application, thus preventing the agent from remaining in “Ready” status when not actively engaged. In other words, after the system detects no events occurring in the agent’s application for the specified time period, it will recognize that the agent is not actively using the wolkvox Agent application.
  • With this new functionality, you gain a monitoring tool for agent activity, ensuring greater integrity in tracking the actual availability of agents to promote more transparent work practices.
  • To access this option, follow the path: Settings > Agentbox > Logout Timeout (min)

 

 

New option in the response of API “2. Calls in the last 10 minutes” #

  • This API allows querying all calls received or made in the operation in the last 10 minutes, relating the call type, outcome, date, and client ID.
  • Starting from this new version, inbound calls can be identified in the “type_interaction” field.
  • Thanks to this enhancement, a more comprehensive and detailed view of recent interactions in the operation is obtained.
  • To access the official API documentation, click here.

 

 

New option in the API response “7. Service Information” #

  • This API allows for a basic report on the services and licenses used in the operation.
  • Starting from this new version, you can identify the status of the integration with the RSYNC service. Specifically, it is linked to the “Enable copy audios via rsync” checkbox. You can identify if it is enabled (“yes”) or disabled (“no”).
  • Remember that RSYNC is a service that allows linking wolkvox Manager with a NAS (Network Attached Storage) or local storage server. This is done in order to create backups of your audio files in such services.
  • Click here to go to the official API documentation.