This component allows you to insert the calls that pass through it into the Quality Analyzer section. Normally, calls sent to the quality analysis service are randomly selected. However, with this component, you can direct the calls that pass through it to the quality analysis service.

Note: This component is only available in ‘Agent Scripting’ and does not have a configuration window. Simply place it in the flow step where you want the call to be sent for quality analysis.

 

 

 

 

This component allows you to insert the calls that pass through it into the Quality Analyzer section. Normally, calls sent to the quality analysis service are randomly selected. However, with this component, you can direct the calls that pass through it to the quality analysis service.

Note: This component is only available in ‘Agent Scripting’ and does not have a configuration window. Simply place it in the flow step where you want the call to be sent for quality analysis.

 

 

 

 

This component allows you to insert the calls that pass through it into the Quality Analyzer section. Normally, calls sent to the quality analysis service are randomly selected. However, with this component, you can direct the calls that pass through it to the quality analysis service.

Note: This component is only available in ‘Agent Scripting’ and does not have a configuration window. Simply place it in the flow step where you want the call to be sent for quality analysis.