This component allows you to record the option selected by the customer as a log. For example, it can be used to identify the most frequently chosen menu option. The log of this component can be found in option 1 of the “Diagram Reports” report types, which is called “IVR Call Details”.
It is located in the component group called “Basics” and is only available for the “Voice” routing type.

 

Configuration #

  1. Parameterize the variable where the selected option chosen by the customer will be saved.
  2. Save the changes.

 

 

TABLE OF CONTENTS

This component allows you to record the option selected by the customer as a log. For example, it can be used to identify the most frequently chosen menu option. The log of this component can be found in option 1 of the “Diagram Reports” report types, which is called “IVR Call Details”.
It is located in the component group called “Basics” and is only available for the “Voice” routing type.

 

Configuration #

  1. Parameterize the variable where the selected option chosen by the customer will be saved.
  2. Save the changes.

 

 

TABLA DE CONTENIDO
TABLA DE CONTENIDO

This component allows you to record the option selected by the customer as a log. For example, it can be used to identify the most frequently chosen menu option. The log of this component can be found in option 1 of the “Diagram Reports” report types, which is called “IVR Call Details”.
It is located in the component group called “Basics” and is only available for the “Voice” routing type.

 

Configuration #

  1. Parameterize the variable where the selected option chosen by the customer will be saved.
  2. Save the changes.