Agentbox shortcuts #
Agentbox allows the use of keyboard shortcuts or hotkeys to optimize the productivity of its agents.
With this new functionality, you can optimize the productivity of your agents and also achieve the goal of being more accessible for people who require the use of the keyboard to perform their functions.
The following table lists the available shortcuts in Agentbox.
| Function | Shortcut (AgentBox Escritorio) | Shortcut (AgentBox Web) |
|---|---|---|
| Dial | CTRL + F1 | CTRL + F1 |
| Hang up | CTRL + F2 | CTRL + F2 |
| Coding | CTRL + F3 | CTRL + F3 |
| Coding and activate ACW status | CTRL + F4 | ALT + | |
| Coding and activate Ready status | CTRL + F5 | CTRL + | |
| Transfer | CTRL + F6 | CTRL + F6 |
| Mute | CTRL + F7 | CTRL + F7 |
| Put client on hold | CTRL + F8 | CTRL + F8 |
| Change status | CTRL + F9 | CTRL + F9 |
| Go to Dashboard | CTRL + SHIFT + F1 | CTRL + SHIFT + F1 |
| Go to Gamificación | CTRL + SHIFT + F2 | CTRL + SHIFT + F2 |
| Call | CTRL + SHIFT + F3 | CTRL + SHIFT + F3 |
| Go to Chat | CTRL + SHIFT + F4 | CTRL + SHIFT + F4 |
| Go to Interacciones | CTRL + SHIFT + F5 | CTRL + SHIFT + F5 |
| Go to CRM | CTRL + SHIFT + F6 | CTRL + SHIFT + F6 |
| Web integration | CTRL + SHIFT + F7 | CTRL + SHIFT + F7 |
| Other CRM | CTRL + SHIFT + F8 | CTRL + SHIFT + F8 |
| CTRL + ALT + F1 | CTRL + ALT + F1 | |
| WhatsApp click button | CTRL + ALT + F4 | CTRL + ALT + F4 |
| SMS | CTRL + ALT + F2 | CTRL + ALT + F2 |
| SMS click button | CTRL + ALT + F5 | CTRL + ALT + F5 |
| SMS bidirectional click button | CTRL + ALT + F6 | CTRL + ALT + F6 |
| Close panels | SHIFT + ESC | SHIFT + Borrar |
| Close Agentbox | ALT + F4 | ALT + 0 |
