This component is used to send a desktop notification message to the agent. It is typically used to notify the agent about the current step of the customer’s journey after transferring them to a vox flow.

It is located in the component group called “Basics” and is only available in “Voice” type routings.

 

Configuration #

In the “Notify Agent Text” field, you should write the text that you want to send as a notification to the agent.

Example #

You can use the component in each step of the route to notify the agent, for example, when a customer has entered their ID number, accepted a discount, or other options. Simply place the component after the component that contains the action you want to track. For example, after a “Get Data” component to notify the agent that the user has entered the requested numeric information.

TABLE OF CONTENTS

This component is used to send a desktop notification message to the agent. It is typically used to notify the agent about the current step of the customer’s journey after transferring them to a vox flow.

It is located in the component group called “Basics” and is only available in “Voice” type routings.

 

Configuration #

In the “Notify Agent Text” field, you should write the text that you want to send as a notification to the agent.

Example #

You can use the component in each step of the route to notify the agent, for example, when a customer has entered their ID number, accepted a discount, or other options. Simply place the component after the component that contains the action you want to track. For example, after a “Get Data” component to notify the agent that the user has entered the requested numeric information.

TABLA DE CONTENIDO
TABLA DE CONTENIDO

This component is used to send a desktop notification message to the agent. It is typically used to notify the agent about the current step of the customer’s journey after transferring them to a vox flow.

It is located in the component group called “Basics” and is only available in “Voice” type routings.

 

Configuration #

In the “Notify Agent Text” field, you should write the text that you want to send as a notification to the agent.

Example #

You can use the component in each step of the route to notify the agent, for example, when a customer has entered their ID number, accepted a discount, or other options. Simply place the component after the component that contains the action you want to track. For example, after a “Get Data” component to notify the agent that the user has entered the requested numeric information.