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Get started wolkvox Agent

4
  • Access, Configure, and Explore wolkvox Agent on its Web Version
  • Video Tutorials of Agentbox
  • Agentbox Shortcuts
  • Access, configure, and discover wolkvox Agent in its desktop version

Get started wolkvox CRM

4
  • Managing CRM modules
  • General configuration
  • Customization
  • User management

Get started wolkvox Manager

90
  • Extract information from conversations using Speech Analytics
  • Perform the quality analysis of your operation using the Quality Analyzer
  • Monitor and track your operation
  • Create and manage voicemail boxes
  • Get real-time information about your operation through the Dashboard
  • Configure the general parameters of wolkvox Manager (desktop version)
  • Create and manage PBX users
  • Create and manage activity codes for call or interaction categorization and coding
  • Create and manage agents, skills, and services for your operation
  • Create and manage campaigns
  • Generate reports with historical information of your operation
  • wolkvox Studio
    • Available Variables in wolkvox Studio
    • Discover Wolkvox Studio
    • wolkvox Studio components
      • Conversations
      • QA Scripting
      • Merge calls
      • Join and conferences
      • SIP header
      • NLP Question Answering
      • General NLP
      • Intentions (with artificial intelligence)
      • Outbound Call
      • wolkvox vision
      • Dynamic menu
      • Menu final option
      • Agent statistics
      • VOC Analytics
      • Feeling Analysis
      • DialogFlow
      • Digital contract
      • Encode
      • Unpause REC
      • Pause REC
      • Link
      • Form
      • Question & answer
      • Reply chat
      • PHP
      • Next Row
      • BD Config
      • wolkvox CRM Cases
      • wolkvox CRM
      • Soap API V2
      • Encode in predictive
      • Search per ID predictive
      • Search per ANI in all predictive campaigns
      • Get predictive variables
      • Last agent
      • Skill statistics
      • Intentions
      • ASR – Voice recognition
      • TTS – Text to speech
      • TTS Audio Response
      • Connector out – Connector in
      • Stone
      • Container
      • Anchor
      • Remarks
      • Transfer to a skill (Interaction and Chat)
      • Enable agent stereo recording for this call
      • Speech Analytics to this call
      • Record screen of this call
      • Record
      • Send email
      • Music in Hold
      • Send DTMF tones
      • Transfer to operation
      • wolkvox notification
      • Transfer to extensions
      • Transfer to a skill (Voice)
      • Timer Delay
      • Say number
      • Agent Notification
      • Menu
      • Open browser
      • Attach
      • Date now!
      • Get Data
      • WhatsApp
      • SMS
      • Functions
      • Multiples Audios
      • Play Audio
      • Global variables
      • Case
      • If ► then
      • Multiple Compute
      • Variables compute
      • Auto QA
      • Rest API

Resources

8
  • Integrate your phone system with wolkvox
  • Step-by-Step Guide to Configure DNS in Mailgun
  • Support Portal (CRM)
  • Support Portal (Partners)
  • Support portal
  • Glossary of Terms
  • Metrics in Contact Centers
  • API documentation

Updates for wolkvox suite

76
  • Agentbox
    • Year
      • 2023
        • April
          • wolkvox Agent – 20230420
          • wolkvox Agent – 20230411
        • August
          • wolkvox Agent 20230810
        • December
          • wolkvox Manager – 20231226
          • wolkvox Manager 20231211
        • June
          • wolkvox Agent – 20230609
      • 2024
        • April
          • wolkvox Agent 20240410
        • August
          • wolkvox Agent 20240812
        • January
          • wolkvox Agent 20240110
        • July
          • wolkvox Agent 20240710
        • June
          • wolkvox Agent 20240611
          • wolkvox Agent 20240610
        • November
          • wolkvox Agent 20241112
        • September
          • wolkvox Agent 20240910
  • CRM
    • Year
      • 2023
        • June
          • wolkvox CRM 20230609
      • 2024
        • April
          • wolkvox CRM 20240419
          • wolkvox CRM 20240410
          • wolkvox CRM 20240402
        • December
          • wolkvox CRM 20241202
        • July
          • wolkvox CRM 20240710
      • 2025
        • wolkvox CRM 20250110
        • January
          • wolkvox CRM 20250110
  • Manager
    • November
      • wolkvox Manager 20231120
      • wolkvox Manager 20231110
    • Year
      • 2023
        • April
          • wolkvox Manager – 20230428
          • wolkvox Manager – 20230420
          • wolkvox Manager – 20230411
        • August
          • wolkvox Manager 20230831
          • wolkvox Manager 20230822
          • wolkvox Manager 20230810
        • December
          • wolkvox Agent 20231211
        • July
          • wolkvox Manager 20230731
          • wolkvox Manager 20230721
          • wolkvox Manager 20230710
        • June
          • wolkvox Manager 20230630
          • wolkvox Manager 20230620
          • wolkvox Manager 20230609
        • May
          • wolkvox Manager 20230519
          • wolkvox Manager 20230510
        • October
          • wolkvox Manager 20231031
          • wolkvox Manager 20231020
          • wolkvox Manager 20231002
          • wolkvox Manager 20231010
        • September
          • wolkvox Manager 20230929
          • wolkvox Manager 20230920
          • wolkvox Manager 20230911
      • 2024
        • April
          • wolkvox Manager 20240430
          • wolkvox Manager 20240419
          • wolkvox Manager 20240410
          • wolkvox Manager 20240402
        • August
          • wolkvox Manager 20240830
          • wolkvox Manager 20240820
          • wolkvox Manager 20240815
        • December
          • wolkvox Manager 20241202
        • February
          • wolkvox Manager 20240229
          • wolkvox Manager – 20240220
          • wolkvox Manager 20240216
        • January
          • wolkvox Manager 20240130
        • July
          • wolkvox Manager 20240731
          • wolkvox Manager 20240720
          • wolkvox Manager 20240710
        • June
          • wolkvox Manager 20240628
          • wolkvox Manager 20240620
          • wolkvox Manager 20240611
        • March
          • wolkvox Manager 20240320
        • May
          • wolkvox Manager 20240530
          • wolkvox Manager 20240510
        • November
          • wolkvox Manager 20241112
        • September
          • wolkvox Manager 20240930
          • wolkvox Manager 20240910
      • 2025
        • wolkvox Manager 20250130
        • wolkvox Manager 20250110
        • January
          • wolkvox Manager 20250130
          • wolkvox Manager 20250110
  • Manager Web
    • Set up the general parameters of Wolkvox Manager (web version)
    • Year
      • 2023
        • June
          • wolkvox Manager Web 20230609

wolkvox suite

1
  • wolkvox BI

Get started wolkvox Agent

4
  • Access, Configure, and Explore wolkvox Agent on its Web Version
  • Video Tutorials of Agentbox
  • Agentbox Shortcuts
  • Access, configure, and discover wolkvox Agent in its desktop version

Get started wolkvox CRM

4
  • Managing CRM modules
  • General configuration
  • Customization
  • User management

Get started wolkvox Manager

90
  • Extract information from conversations using Speech Analytics
  • Perform the quality analysis of your operation using the Quality Analyzer
  • Monitor and track your operation
  • Create and manage voicemail boxes
  • Get real-time information about your operation through the Dashboard
  • Configure the general parameters of wolkvox Manager (desktop version)
  • Create and manage PBX users
  • Create and manage activity codes for call or interaction categorization and coding
  • Create and manage agents, skills, and services for your operation
  • Create and manage campaigns
  • Generate reports with historical information of your operation
  • wolkvox Studio
    • Available Variables in wolkvox Studio
    • Discover Wolkvox Studio
    • wolkvox Studio components
      • Conversations
      • QA Scripting
      • Merge calls
      • Join and conferences
      • SIP header
      • NLP Question Answering
      • General NLP
      • Intentions (with artificial intelligence)
      • Outbound Call
      • wolkvox vision
      • Dynamic menu
      • Menu final option
      • Agent statistics
      • VOC Analytics
      • Feeling Analysis
      • DialogFlow
      • Digital contract
      • Encode
      • Unpause REC
      • Pause REC
      • Link
      • Form
      • Question & answer
      • Reply chat
      • PHP
      • Next Row
      • BD Config
      • wolkvox CRM Cases
      • wolkvox CRM
      • Soap API V2
      • Encode in predictive
      • Search per ID predictive
      • Search per ANI in all predictive campaigns
      • Get predictive variables
      • Last agent
      • Skill statistics
      • Intentions
      • ASR – Voice recognition
      • TTS – Text to speech
      • TTS Audio Response
      • Connector out – Connector in
      • Stone
      • Container
      • Anchor
      • Remarks
      • Transfer to a skill (Interaction and Chat)
      • Enable agent stereo recording for this call
      • Speech Analytics to this call
      • Record screen of this call
      • Record
      • Send email
      • Music in Hold
      • Send DTMF tones
      • Transfer to operation
      • wolkvox notification
      • Transfer to extensions
      • Transfer to a skill (Voice)
      • Timer Delay
      • Say number
      • Agent Notification
      • Menu
      • Open browser
      • Attach
      • Date now!
      • Get Data
      • WhatsApp
      • SMS
      • Functions
      • Multiples Audios
      • Play Audio
      • Global variables
      • Case
      • If ► then
      • Multiple Compute
      • Variables compute
      • Auto QA
      • Rest API

Resources

8
  • Integrate your phone system with wolkvox
  • Step-by-Step Guide to Configure DNS in Mailgun
  • Support Portal (CRM)
  • Support Portal (Partners)
  • Support portal
  • Glossary of Terms
  • Metrics in Contact Centers
  • API documentation

Updates for wolkvox suite

76
  • Agentbox
    • Year
      • 2023
        • April
          • wolkvox Agent – 20230420
          • wolkvox Agent – 20230411
        • August
          • wolkvox Agent 20230810
        • December
          • wolkvox Manager – 20231226
          • wolkvox Manager 20231211
        • June
          • wolkvox Agent – 20230609
      • 2024
        • April
          • wolkvox Agent 20240410
        • August
          • wolkvox Agent 20240812
        • January
          • wolkvox Agent 20240110
        • July
          • wolkvox Agent 20240710
        • June
          • wolkvox Agent 20240611
          • wolkvox Agent 20240610
        • November
          • wolkvox Agent 20241112
        • September
          • wolkvox Agent 20240910
  • CRM
    • Year
      • 2023
        • June
          • wolkvox CRM 20230609
      • 2024
        • April
          • wolkvox CRM 20240419
          • wolkvox CRM 20240410
          • wolkvox CRM 20240402
        • December
          • wolkvox CRM 20241202
        • July
          • wolkvox CRM 20240710
      • 2025
        • wolkvox CRM 20250110
        • January
          • wolkvox CRM 20250110
  • Manager
    • November
      • wolkvox Manager 20231120
      • wolkvox Manager 20231110
    • Year
      • 2023
        • April
          • wolkvox Manager – 20230428
          • wolkvox Manager – 20230420
          • wolkvox Manager – 20230411
        • August
          • wolkvox Manager 20230831
          • wolkvox Manager 20230822
          • wolkvox Manager 20230810
        • December
          • wolkvox Agent 20231211
        • July
          • wolkvox Manager 20230731
          • wolkvox Manager 20230721
          • wolkvox Manager 20230710
        • June
          • wolkvox Manager 20230630
          • wolkvox Manager 20230620
          • wolkvox Manager 20230609
        • May
          • wolkvox Manager 20230519
          • wolkvox Manager 20230510
        • October
          • wolkvox Manager 20231031
          • wolkvox Manager 20231020
          • wolkvox Manager 20231002
          • wolkvox Manager 20231010
        • September
          • wolkvox Manager 20230929
          • wolkvox Manager 20230920
          • wolkvox Manager 20230911
      • 2024
        • April
          • wolkvox Manager 20240430
          • wolkvox Manager 20240419
          • wolkvox Manager 20240410
          • wolkvox Manager 20240402
        • August
          • wolkvox Manager 20240830
          • wolkvox Manager 20240820
          • wolkvox Manager 20240815
        • December
          • wolkvox Manager 20241202
        • February
          • wolkvox Manager 20240229
          • wolkvox Manager – 20240220
          • wolkvox Manager 20240216
        • January
          • wolkvox Manager 20240130
        • July
          • wolkvox Manager 20240731
          • wolkvox Manager 20240720
          • wolkvox Manager 20240710
        • June
          • wolkvox Manager 20240628
          • wolkvox Manager 20240620
          • wolkvox Manager 20240611
        • March
          • wolkvox Manager 20240320
        • May
          • wolkvox Manager 20240530
          • wolkvox Manager 20240510
        • November
          • wolkvox Manager 20241112
        • September
          • wolkvox Manager 20240930
          • wolkvox Manager 20240910
      • 2025
        • wolkvox Manager 20250130
        • wolkvox Manager 20250110
        • January
          • wolkvox Manager 20250130
          • wolkvox Manager 20250110
  • Manager Web
    • Set up the general parameters of Wolkvox Manager (web version)
    • Year
      • 2023
        • June
          • wolkvox Manager Web 20230609

wolkvox suite

1
  • wolkvox BI

Get started wolkvox Agent

4
  • Access, Configure, and Explore wolkvox Agent on its Web Version
  • Video Tutorials of Agentbox
  • Agentbox Shortcuts
  • Access, configure, and discover wolkvox Agent in its desktop version

Get started wolkvox CRM

4
  • Managing CRM modules
  • General configuration
  • Customization
  • User management

Get started wolkvox Manager

90
  • Extract information from conversations using Speech Analytics
  • Perform the quality analysis of your operation using the Quality Analyzer
  • Monitor and track your operation
  • Create and manage voicemail boxes
  • Get real-time information about your operation through the Dashboard
  • Configure the general parameters of wolkvox Manager (desktop version)
  • Create and manage PBX users
  • Create and manage activity codes for call or interaction categorization and coding
  • Create and manage agents, skills, and services for your operation
  • Create and manage campaigns
  • Generate reports with historical information of your operation
  • wolkvox Studio
    • Available Variables in wolkvox Studio
    • Discover Wolkvox Studio
    • wolkvox Studio components
      • Conversations
      • QA Scripting
      • Merge calls
      • Join and conferences
      • SIP header
      • NLP Question Answering
      • General NLP
      • Intentions (with artificial intelligence)
      • Outbound Call
      • wolkvox vision
      • Dynamic menu
      • Menu final option
      • Agent statistics
      • VOC Analytics
      • Feeling Analysis
      • DialogFlow
      • Digital contract
      • Encode
      • Unpause REC
      • Pause REC
      • Link
      • Form
      • Question & answer
      • Reply chat
      • PHP
      • Next Row
      • BD Config
      • wolkvox CRM Cases
      • wolkvox CRM
      • Soap API V2
      • Encode in predictive
      • Search per ID predictive
      • Search per ANI in all predictive campaigns
      • Get predictive variables
      • Last agent
      • Skill statistics
      • Intentions
      • ASR – Voice recognition
      • TTS – Text to speech
      • TTS Audio Response
      • Connector out – Connector in
      • Stone
      • Container
      • Anchor
      • Remarks
      • Transfer to a skill (Interaction and Chat)
      • Enable agent stereo recording for this call
      • Speech Analytics to this call
      • Record screen of this call
      • Record
      • Send email
      • Music in Hold
      • Send DTMF tones
      • Transfer to operation
      • wolkvox notification
      • Transfer to extensions
      • Transfer to a skill (Voice)
      • Timer Delay
      • Say number
      • Agent Notification
      • Menu
      • Open browser
      • Attach
      • Date now!
      • Get Data
      • WhatsApp
      • SMS
      • Functions
      • Multiples Audios
      • Play Audio
      • Global variables
      • Case
      • If ► then
      • Multiple Compute
      • Variables compute
      • Auto QA
      • Rest API

Resources

8
  • Integrate your phone system with wolkvox
  • Step-by-Step Guide to Configure DNS in Mailgun
  • Support Portal (CRM)
  • Support Portal (Partners)
  • Support portal
  • Glossary of Terms
  • Metrics in Contact Centers
  • API documentation

Updates for wolkvox suite

76
  • Agentbox
    • Year
      • 2023
        • April
          • wolkvox Agent – 20230420
          • wolkvox Agent – 20230411
        • August
          • wolkvox Agent 20230810
        • December
          • wolkvox Manager – 20231226
          • wolkvox Manager 20231211
        • June
          • wolkvox Agent – 20230609
      • 2024
        • April
          • wolkvox Agent 20240410
        • August
          • wolkvox Agent 20240812
        • January
          • wolkvox Agent 20240110
        • July
          • wolkvox Agent 20240710
        • June
          • wolkvox Agent 20240611
          • wolkvox Agent 20240610
        • November
          • wolkvox Agent 20241112
        • September
          • wolkvox Agent 20240910
  • CRM
    • Year
      • 2023
        • June
          • wolkvox CRM 20230609
      • 2024
        • April
          • wolkvox CRM 20240419
          • wolkvox CRM 20240410
          • wolkvox CRM 20240402
        • December
          • wolkvox CRM 20241202
        • July
          • wolkvox CRM 20240710
      • 2025
        • wolkvox CRM 20250110
        • January
          • wolkvox CRM 20250110
  • Manager
    • November
      • wolkvox Manager 20231120
      • wolkvox Manager 20231110
    • Year
      • 2023
        • April
          • wolkvox Manager – 20230428
          • wolkvox Manager – 20230420
          • wolkvox Manager – 20230411
        • August
          • wolkvox Manager 20230831
          • wolkvox Manager 20230822
          • wolkvox Manager 20230810
        • December
          • wolkvox Agent 20231211
        • July
          • wolkvox Manager 20230731
          • wolkvox Manager 20230721
          • wolkvox Manager 20230710
        • June
          • wolkvox Manager 20230630
          • wolkvox Manager 20230620
          • wolkvox Manager 20230609
        • May
          • wolkvox Manager 20230519
          • wolkvox Manager 20230510
        • October
          • wolkvox Manager 20231031
          • wolkvox Manager 20231020
          • wolkvox Manager 20231002
          • wolkvox Manager 20231010
        • September
          • wolkvox Manager 20230929
          • wolkvox Manager 20230920
          • wolkvox Manager 20230911
      • 2024
        • April
          • wolkvox Manager 20240430
          • wolkvox Manager 20240419
          • wolkvox Manager 20240410
          • wolkvox Manager 20240402
        • August
          • wolkvox Manager 20240830
          • wolkvox Manager 20240820
          • wolkvox Manager 20240815
        • December
          • wolkvox Manager 20241202
        • February
          • wolkvox Manager 20240229
          • wolkvox Manager – 20240220
          • wolkvox Manager 20240216
        • January
          • wolkvox Manager 20240130
        • July
          • wolkvox Manager 20240731
          • wolkvox Manager 20240720
          • wolkvox Manager 20240710
        • June
          • wolkvox Manager 20240628
          • wolkvox Manager 20240620
          • wolkvox Manager 20240611
        • March
          • wolkvox Manager 20240320
        • May
          • wolkvox Manager 20240530
          • wolkvox Manager 20240510
        • November
          • wolkvox Manager 20241112
        • September
          • wolkvox Manager 20240930
          • wolkvox Manager 20240910
      • 2025
        • wolkvox Manager 20250130
        • wolkvox Manager 20250110
        • January
          • wolkvox Manager 20250130
          • wolkvox Manager 20250110
  • Manager Web
    • Set up the general parameters of Wolkvox Manager (web version)
    • Year
      • 2023
        • June
          • wolkvox Manager Web 20230609

wolkvox suite

1
  • wolkvox BI
Help wolkvox
  • HOME
  • MANUALS
Search
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