Sending static and animated stickers from wolkvox Agent #

  • Starting from this version, you will be able to send both static and animated stickers from the wolkvox Agent application (desktop and web version) as long as a WhatsApp connector of Cloud API type is used. The image must meet the following specifications:
    • Image size must be 512 x 512 pixels.
    • Image file size must not exceed 100KB.
    • Image format must be WebP (.webp)
  • Thanks to this new feature, additional functionalities are obtained, increasing interaction between agents and customers.

 

 

Change in the display of comment threads on Instagram #

  • Before this version, only the main comments of each post were displayed. Starting from this version, you will be able to see comment threads on each post.
  • For every scroll or downward movement, 10 more comments will be loaded.
  • If the interaction being replied to is part of a thread (i.e., a reply to a main comment), the referenced thread will be opened immediately.
  • Thanks to this new feature, greater context, quick access to information, ease of navigation, and participation optimization are achieved.

 

 

Transfer of chats between agents and skills #

  • Now you can transfer chats to any active agent or skill (group of agents) in your operation.
  • Remember that to access this section, you should go to Dashboard > Chat & Interactions. Then, click on one of the active chats, and the window that allows transferring chats will open.
  • Thanks to this new feature, the equitable distribution of workload is facilitated, and the timely resolution of customer queries and issues is optimized.

 

 

TABLE OF CONTENTS

 

 

 

 

 

Sending static and animated stickers from wolkvox Agent #

  • Starting from this version, you will be able to send both static and animated stickers from the wolkvox Agent application (desktop and web version) as long as a WhatsApp connector of Cloud API type is used. The image must meet the following specifications:
    • Image size must be 512 x 512 pixels.
    • Image file size must not exceed 100KB.
    • Image format must be WebP (.webp)
  • Thanks to this new feature, additional functionalities are obtained, increasing interaction between agents and customers.

 

 

Change in the display of comment threads on Instagram #

  • Before this version, only the main comments of each post were displayed. Starting from this version, you will be able to see comment threads on each post.
  • For every scroll or downward movement, 10 more comments will be loaded.
  • If the interaction being replied to is part of a thread (i.e., a reply to a main comment), the referenced thread will be opened immediately.
  • Thanks to this new feature, greater context, quick access to information, ease of navigation, and participation optimization are achieved.

 

 

Transfer of chats between agents and skills #

  • Now you can transfer chats to any active agent or skill (group of agents) in your operation.
  • Remember that to access this section, you should go to Dashboard > Chat & Interactions. Then, click on one of the active chats, and the window that allows transferring chats will open.
  • Thanks to this new feature, the equitable distribution of workload is facilitated, and the timely resolution of customer queries and issues is optimized.

 

 

TABLA DE CONTENIDO
TABLA DE CONTENIDO

 

 

 

 

 

Sending static and animated stickers from wolkvox Agent #

  • Starting from this version, you will be able to send both static and animated stickers from the wolkvox Agent application (desktop and web version) as long as a WhatsApp connector of Cloud API type is used. The image must meet the following specifications:
    • Image size must be 512 x 512 pixels.
    • Image file size must not exceed 100KB.
    • Image format must be WebP (.webp)
  • Thanks to this new feature, additional functionalities are obtained, increasing interaction between agents and customers.

 

 

Change in the display of comment threads on Instagram #

  • Before this version, only the main comments of each post were displayed. Starting from this version, you will be able to see comment threads on each post.
  • For every scroll or downward movement, 10 more comments will be loaded.
  • If the interaction being replied to is part of a thread (i.e., a reply to a main comment), the referenced thread will be opened immediately.
  • Thanks to this new feature, greater context, quick access to information, ease of navigation, and participation optimization are achieved.

 

 

Transfer of chats between agents and skills #

  • Now you can transfer chats to any active agent or skill (group of agents) in your operation.
  • Remember that to access this section, you should go to Dashboard > Chat & Interactions. Then, click on one of the active chats, and the window that allows transferring chats will open.
  • Thanks to this new feature, the equitable distribution of workload is facilitated, and the timely resolution of customer queries and issues is optimized.