This component allows you to introduce a delay before the route proceeds to the next component.
It is located within the component group called “Basics” and is available for all types of routing (Voice, Chat, Interactions, and CRM + Webhook).
Configuration #
- In the “Delay Time (sec)” field, enter the desired time (in seconds) for delaying the transition to the next component.
- Click on “Save” to apply the changes.